Complaint Submission
At Piraeus Bank, we seek to respond to our customer’s demands with integrity and high level of service.
Piraeus Asset Management MFMC. (hereinafter "the Company") has established and implements effective and transparent procedures for submission, as well as for the effective and impartial investigation with all diligence of Complaints submitted by existing and potential customers in order to resolve any disputes that may arise within the provision of products, services and activities by the Company.
In this context, the Company provides a response to customer requests with clarity within a reasonable period of time, without undue delay, following the investigation of the case by the relevant departments and executives of the Company.
The ability to submit (in Greek or English language) complaints is provided (free of charge) to existing and potential customers, in one of the following ways:
- By phone at:
210 3288222 (for calls within Greece) or at +30 210 3288222 (for calls from abroad) from Monday to Friday, from 9:00 to 17:00
- Sending e-mail to:
piraeusaedak@piraeusbank.gr
- Sending a postal letter to:
Piraeus Asset Management Singe member Mutual Fund Management Company
87 Syngrou Ave., 117 45 Athens, Greece
It is noted that the Company confirms receipt of the complaint immediately after receipt by the complainant.
Please, in order to facilitate the our effort, when you submit a complaint in any way you choose, take care to provide your personal information, which will allow us to contact you and identify any of your existing cooperation with the Company (name, details communication, tax identification number, etc).
In addition, please describe your complaint with as much precision and clarity as possible for the optimal investigation of this by our Company in the context of our continuous effort to provide a high level of service.
However, if the Customer Complaints’ reply did not satisfy you, you may contact for the extra-judicial settlement of the dispute, the Hellenic Financial Ombudsman – Non-profit Alternative Dispute Resolution Organization (HFO – ADRO)
Hellenic Financial Ombudsman
Address:1 Massalias, 106 80 Athens
T: 10440 (local charge) +30 210 3376700 (international calls)
+30 210 3376700
F: 210 3238821
email: info@hobis.gr
The "The Hellenic Financial Ombudsman” – Nonprofit Alternative Dispute Resolution Organisation (HFO – ADRO former HOBIS) is a specialized non-profit private law legal entity that aims to examine fairly, impartially and with transparent procedures, disputes that arise regarding the provision of, investment products and services and to seek their amicable settlement. For more information you can visit the website of "The Hellenic Financial Ombudsman" www.hobis.gr.
Information for the processing of personal data
In order to resolve / settle the issues that you bring to our attention through the complaint submission process, Piraeus Asset Management MFMC, as Head of Processing, proceeds to the collection, storage and processing of personal data in accordance with applicable European and national legislative and regulatory framework. More information on the processing of personal data by Piraeus Asset Management MFMC., the recipients, the retention period and the rights of the data subjects, are provided in the NOTICE ON PERSONAL DATA PROCESSING, which is posted on the Company's website www.piraeusaedak.gr.